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Most Web Sites Are Three Times Harder For Users With Disabilities


According to a recent study by web usability expert Jakob Nielsen, web users with disabilities had a much harder time accomplishing ordinary tasks (like making purchases) from web sites.

For example, in a study of 19 websites in the U.S. and Japan, observing 84 users who were either blind, had low vision or motor impairments, the following success rates were noted:

  • People using screen readers were successful only successful 12% of the time in common tasks like buying a CD and finding a mutual fund.
  • People who used screen magnifiers were successful about 21% of the time.
  • The control group, with no disabilities, were successful about 78% of the time.


Sites like yours, that sell to consumers, must be ready to sell products to people with disabilities.

Jakob points out in his article that many of the usability problems related to disabilities are cheap to fix, particularly if you are in the design phase. supports the following call to action from the website:

"As long as companies and government agencies view accessibility as solely a matter of complying with regulations and technical specifications, rather than a way to support the work practices and customer needs of people with disabilities, equal opportunity will remain a travesty."
Please take a look at this article at the link shown below.


Click here for the story (opens in new window)


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