TheSiteDoctor.com Buy Now Login Call 866-SITEDOC
TheSiteDoctor.com HomeWebsite Evaluation ProductsWebsite Evaluation BenefitsCustomer TestimonialsContact UsCustomer SupportAbout Us
Support OverviewFAQWeb Success CenterGlossaryResourcesArticlesNews Stories

 

References

 

Before You Buy - Frequently Asked Questions                    (home)

How does it work when you buy a report? What can I expect?
What does a Website Evaluation look like? What does it include?
How long is a typical report?
What kind of testing do you do?
Will I get everything I need to fix my site?

Why should I pay someone to look at my site? Can't I just ask friends what they think?
Will theSiteDoctor.com fix my website?
Are these website problems and issues hard to understand?

How do I buy a report?
What does it cost to get an evaluation from theSiteDoctor.com?
What does it cost to NOT get an evaluation from theSiteDoctor.com?
Can I ask you specific questions about my site, or ask you to concentrate on particular areas in your report?
Will you give me a complete list of everything checked on my site, or just the problems?

How long will I wait to get my report?
When do I pay?
Do you have a guarantee on your site reports?
What if I have questions about my report and I want to talk with someone?

What is included in a website appraisal?
What can a website appraisal be used for?
How much does a website appraisal cost?

How long does it take to appraise a website?


How does it work when you buy a report? What can I expect? [ Top ]
Within one business day of your order (usually the same day), we will take a look at your site, and send you a short list of questions to help us prepare your report. You will not be charged until you have had a chance to look at your report. Once we have all of these materials in hand, it usually takes 5-10 business days for us to prepare your report. The report itself is provided to you as an Adobe PDF file for you to download and print.

What does a website Evaluation look like? What does it include? [ Top ]
The report is nicely formatted to print on standard 8.5" x 11" paper, presented in an Adobe PDF file (we can also provide you with a Microsoft Word file if that is more convenient for you). Each report has screen prints of the pages looked at; you are given summary recommendations as well as a page-by-page breakdown of the problems found and the suggestions for each problem. Finally, every problem found on your site is provided with highly detailed background information, explaining the problem (how it comes about and why it is a problem for customers), the business case for making a change, the severity of the problem for the customer, and the relative difficulty of fixing the problem.

How long is a typical report? [ Top ]
The reports vary in length; typically, they are from 20-35 pages in length. Sites with the most problems usually get the longest reports.

What kind of testing do you do? [ Top ]
We do two kinds of testing. The first is called "heuristic usability testing" - which is a fancy name for "rules-based" usability testing. Here's how it works: we (and many others) have spent time watching people use websites. We see them succeed - and we see them fail. We then try to figure out what clearly works and what doesn't. For example, we watch one person after another go to a particular web page, and then be lost, unable to figure out how to find more content on the site. We note that this page has no site logo - no site identification that links back to the larger site. We add a site logo linked to the larger site and try again. Aha! We have a rule "Every web page should have a logo or other clear identification linked back to the larger site" (another way to put is "No orphan pages!"). We test websites against as many as 400 separate tried-and-true website usability rules.
The second kind of test involves both the site and the company that owns the site; we have about 200 rules and best practices for sales readiness; how well does this site sell on the Internet?

Will I get everything I need to fix my site? [ Top ]
Many of the problems come with detailed background information, showing how to fix the problem. However, the purpose of the report is to point out and explain the usability and sales readiness problems to you, including presenting a business case for fixing each problem. What we have found is that people who created their own sites have no problem fixing the problems with the information provided. If, however, you paid someone else to create your site and know nothing about creating web pages, you will need to contact a web designer to complete the work.
However, since we categorize each problem by severity for the customer, this gives you the control you need to fix just the problems that you think will give you the best possible return on your website investment.

Why should I pay someone to look at my site? Can't I just ask friends what they
think?
[ Top ]
You should certainly ask your friends what they think of your site; they can often help by describing their subjective feeling about how well they like the site. However, unless your friends are website usability professionals and e-business experts willing to spend hours looking at your site (not to mention writing the report), in order to provide you with a carefully considered plan of action for your website, you might want to save time by hiring a professional. TheSiteDoctor.com provides an objective evaluation of your site; that is how we make our money, and that is all we do. And if we don't find at least 10 substantial problems on your site, your evaluation is free.

Will theSiteDoctor.com fix my website? [ Top ]
No. Our goal is to provide you with an absolutely objective evaluation of your website. If we can see a low cost way to address the problems of your site, that will be our first recommendation. We always prioritize the problems to help you select the worst problems (from the point of view of your customer) to be fixed first.
And, although we do not fix your site for you, each problem identified is provided with extensive background information to help you understand it and in many cases, how to fix it.

Are these website problems and issues hard to understand? [ Top ]
No; for the most part, you won't even need the background information we give you to see the problem. There are two reasons why you can't see these problems for yourself. First, you've been looking at your site for too long; you no longer have an objective viewpoint. Second, these usability problems were first discovered by watching people as they actually attempted to use websites. When difficulties were uncovered, the causes were rooted out. We know a lot more about how to make usable websites than we did just a few years ago.

How do I buy a report? [ Top ]
Easy. Just select Buy Report from the top of any page. However, if you are reluctant to buy over the Internet or do not wish to give your credit card number, you can either call us at 866-SITEDOC from 9-5 ET Monday through Friday or email us at sales@thesitedoctor.com.

What does it cost to get an evaluation from theSiteDoctor.com? [ Top ]
Business website evaluations are priced at $395. See our product page for all of the details about the service options.

What does it cost to NOT get an evaluation from theSiteDoctor.com? [ Top ]
That is hard to tell; how much does it cost to have a poor user interface that causes potential customers to leave? You've been looking at your own site for too long to be objective; if potential customers can see the problem and you don't, you'll never know.

Can I ask you specific questions about my site, or ask you to concentrate on particular areas in your report? [ Top ]
Yes; all of the reports are done manually; we take the time to understand your concerns. The Website Excellence report is probably the best choice if you have a number of specific concerns.

Will you give me a complete list of everything checked on my site, or just the problems?
[ Top ]

The report does not list all of the different problems; the problems are very specific and don't usually apply to every website. For example, some of the problems apply to business-to-business sites, others to business-to-consumer sites. Some of the best practices apply to site maps, Contact pages, About Us pages, and so forth; not all sites have these features. Also, some of the problems that we look for are more complicated; it takes an experienced eye to see them, and it is difficult to reduce them to simple rules.
Finally, TheSiteDoctor.com evaluates websites based on the most recent studies available; ourdatabase is continuously updated to give you the most complete evaluation possible

How long will I wait to get my report? [ Top ]
That depends on our workload; reports may be available in just a few days, but we will usually prepare your report within 5-10 business days.

When do I pay? [ Top ]
Payment is due upon completion; when you pick up the report you will be charged. Payment by Visa or Mastercard is preferred. We wait to submit the charge; this charge will be taken back if you do not believe that the report is helpful. See our comment on guarantees below.

Do you have a guarantee on your site reports? [ Top ]
Yes. If you read through our report to you, and you truly do not believe that the report adds to your understanding of your online business, that it does not offer any suggestions that are really compelling and want to implement, then your report is free - you will not be charged. Read more.

What if I have questions about my report and I want to talk with someone? [ Top ]
Please call us at 866-SITEDOC; an analyst will address your questions.

What is included in a website appraisal? [ Top ]
A typical appraisal is between 15 and 25 pages in length. Every distinct page on your site is examined, including administrative areas and members-only pages; this is necessary for the Cost Approach estimate (the cost of constructing an equivalent website by a skilled team of web developers). Your domain name is also appraised; the worth of the work that you have done in making your site known on the Internet is also considered.

What can a website appraisal be used for? [ Top ]
Clients have used website appraisals for use in obtaining necessary expansion funds from investors, for verifying the value of an asset for the government, for determining the value of work done by web designers in contract disputes, and valuing websites for intended sale.

How much does a website appraisal cost? [ Top ]
Most website appraisals cost $395. We reserve the right to look at your site; as you can appreciate, some websites are huge while others consist of only a dozen pages. Payment by Visa or Mastercard is required.

How long does it take to appraise a website? [ Top ]
Website appraisals take from 5-10 business days, depending on the speed with which our questions about the site are answered.

What if I still have a question, and can't find the answer in this FAQ? [ Top ]
Please contact us.

 

| Home | Website Evaluation Products | Benefits | Testimonials | Contact Us| Support | About Us | Site Map |
Copyright © 2001-2005 TheSiteDoctor.com LLC. All rights reserved.
Read our privacy policy and confidentiality agreement.